Shipping policy

As of 5/4/21 this page is obsolete and has been replaced with Shipping and Returns

 

 

All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping charges for your order will be calculated and displayed at checkout.

Many of our products ship directly from the manufacturer, therefore delivery time will vary depending on the origin of shipment. Additionally, parts of your complete order may arrive in separate shipments.

We currently do not ship outside of the USA.

When your order has shipped, you will receive an email notification from us which will include tracking numbers you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you have not received your order within the expected delivery time, please contact us as soon as possible so that we can investigate the delay. Send an email to service@dopwax.com. Please include your name, order number and tell us you haven’t received the order.

Due to the bulky nature of our product line, most items cannot be shipped to a P.O. Box. Please specify a physical address as the shipping address for your order.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. See our return policy here.

In the event that your order arrives damaged in any way, please email us as soon as possible at service@dopwax.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at service@dopwax.com.