Shipping policy

Last updated: October 26, 2026

This Shipping Policy explains how Dopwax LLC (doing business as “Dopwax Lapidary Shop”) handles order processing, fulfillment, shipping, delivery communication, and shipment-related issues.

At Dopwax Lapidary Shop, many of the products we sell are specialty tools, equipment, machinery, manufacturer-direct products, or custom-built items that require supplier coordination, freight handling, or extended manufacturing lead times.

Because of this, our fulfillment process is more hands-on than that of a typical online retailer. Rather than relying solely on automated order processing, we carefully review each order to verify inventory, coordinate with suppliers when necessary, and help ensure your order is fulfilled with accuracy.

Please take a moment to review this Shipping Policy so you understand what to expect throughout the fulfillment and delivery process, including processing times, lead times, shipping methods, tracking, freight delivery, and how we handle shipment-related issues.

Definitions

Business Day

A business day is Monday through Friday, excluding U.S. federal holidays.

Order Processing Time

The time required for us to review, verify, coordinate, and prepare an order for fulfillment. It may include payment authorization review, fraud screening, address verification, supplier coordination, inventory confirmation, picking and packing, and freight scheduling. It does not include transit time.

Supplier Processing Time

The portion of the fulfillment process that is handled by a manufacturer, distributor, or third-party supplier before a shipment is released to the carrier.

Manufacturing Lead Time

The estimated time required for a manufacturer to build, assemble, configure, or prepare a made-to-order product before shipment preparation begins.

Transit Time

The estimated time a shipment spends with the carrier after a shipment has been released to the carrier.

Shipping Regions

Contiguous United States or Lower 48 States

Shipping addresses within the 48 contiguous United States and Washington, D.C.

Non-Contiguous United States

Shipping addresses in Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands, and APO/FPO/DPO addresses where service is available.

International

Shipping addresses outside the United States.

Free Shipping

Free standard shipping is available only for orders shipped to addresses within the contiguous United States—the lower 48 states and Washington, D.C.—unless otherwise noted on the product page or during checkout.

Certain oversized, freight, hazardous, specialty, manufacturer-designated, or exceptionally costly shipments may require additional shipping charges. Whenever additional charges apply, they will be clearly disclosed before your order is finalized.

Orders shipped to non-contiguous United States destinations and international destinations are not eligible for free shipping unless specifically stated.

Product-Specific Shipping Information

Estimated processing time, lead time, availability, and shipping information shown on an individual product page, quotation, or invoice apply specifically to that product and take precedence over the general information provided in this Shipping Policy.

International Orders

We welcome international orders and can ship to most destinations worldwide.

International orders are handled manually. Please contact us before placing your order so we can confirm product availability, discuss shipping options, and prepare a pro forma invoice with estimated lead times, shipping charges, Harmonized System (HS) codes, terms of sale, and other information required for international shipments.

You are responsible for all VAT, customs duties, import taxes, tariffs, brokerage fees, and any other charges imposed by the destination country.

Customs clearance and destination-country import procedures may result in delivery delays outside our control.

Operating Hours

Customer service and fulfillment review hours are Monday through Friday, 10:00 a.m.–6:00 p.m. Arizona time, excluding U.S. federal holidays. Orders placed outside normal business hours may begin processing on the next business day.

Order Review and Payment Authorization

Payment for most online orders is authorized at checkout but is not immediately captured. During this time, the authorization may appear as a pending charge on your account.

Before payment is captured, we may review inventory availability, lead time, shipping requirements, address accuracy, fraud prevention, and fulfillment details. If clarification is needed, we may contact you before processing further. Orders identified as presenting an elevated fraud risk may require additional verification or an alternate method of payment before fulfillment can proceed.

Order Processing and Lead Times

In-House Dopwax Lapidary Shop Inventory

Orders for confirmed in-stock items held in our inventory are normally processed by the end of the next business day following successful order review.

Supplier and Drop-Ship Orders

Many products are fulfilled directly by manufacturers or third-party suppliers. Because supplier inventory is not always available in real time, we may need to confirm product availability before payment is captured or fulfillment proceeds.

Supplier processing times vary by manufacturer, product, and current availability. Tracking information is generally provided after the supplier releases your shipment to the carrier.

Some supplier-direct shipments may arrive in manufacturer-branded packaging rather than Dopwax Lapidary Shop packaging.

Made-to-Order Products

Certain products are manufactured only after an order is placed. Manufacturing lead times are estimates and may change.

Backorders

If a significant inventory shortage or lead time change becomes known after you place your order, we will attempt to contact you before capturing payment. Backordered items may ship separately.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible. We will review the status of your order and let you know what options are available.

Changes and cancellations can generally be accommodated before fulfillment, supplier processing, or manufacturing has begun. After that point, available options may depend on the status of the order and any applicable supplier requirements, and a restocking fee may apply. Please review our Returns and Refund Policy for additional information.

Shipping Methods

Orders may ship using USPS, UPS, FedEx, LTL freight carriers, or other logistics providers selected by us, our suppliers, or freight providers.

Expedited shipping may be available for certain products upon request. When available, expedited shipping affects carrier transit time only and does not reduce order processing time, supplier processing time, or manufacturing lead time.

Split Shipments

Orders containing products from multiple suppliers, freight items, or backordered products may ship separately. When practical, we may ship available items before backordered or made-to-order items to help reduce overall delivery time.

You will not be charged additional shipping solely because your order is fulfilled in multiple shipments.

Tracking Information

Tracking information is generally sent by email after a shipment has been released to the carrier. Carrier tracking updates may not appear immediately.

Certain shipments, including higher-value items and freight deliveries, may require a signature upon delivery.

Freight Deliveries

Some shipments require freight delivery. Freight deliveries may require appointments, phone coordination, lift-gate service, terminal pickup, or signature confirmation.

You or the person accepting delivery should inspect freight before signing whenever reasonably possible. If visible damage is present, note it on the carrier receipt, photograph the shipment, and contact us promptly.

If concealed damage is discovered later, retain all packaging materials and contact us as soon as reasonably possible.

Delivery Issues

Address Accuracy

You are responsible for providing an accurate shipping address, current contact information, and any necessary delivery details. Accurate information helps prevent delivery delays, misdirected shipments, failed delivery attempts, and other delivery issues.

Please review your shipping information carefully when placing your order and contact us promptly if you discover an error. Address changes requested after an order has entered fulfillment or been released to the carrier may result in delays or additional shipping charges.

Damaged Shipments

If your shipment arrives damaged or appears to have been damaged in transit, retain the original packaging, photograph the packaging and contents, and contact us as soon as reasonably possible after delivery.

Prompt reporting helps preserve carrier claim windows.

Missing or Incorrect Items

If an item is missing or incorrect, please contact us promptly. We will investigate the issue and, when applicable, coordinate with the manufacturer or supplier to correct the order, arrange a replacement, or provide another appropriate resolution.

Delivered but Missing Packages

If tracking indicates that your package has been delivered but you cannot locate it, verify the shipping address on your order, check nearby delivery locations, check with neighbors, and then contact us.

We will assist with carrier investigations when reasonably possible.

Lost Shipments

If a shipment appears to be lost, we may coordinate with the carrier and, when applicable, the supplier to investigate. If the shipment is determined to be lost, we will work toward an appropriate resolution, which may include replacement or refund.

Refused or Undeliverable Shipments

If a shipment becomes undeliverable because of an incorrect address, failed delivery coordination, refusal of delivery, or other customer-related circumstances, additional carrier fees, storage charges, return shipping charges, or reshipment costs may apply.

Delivery Estimates and Delays

Unless expressly stated otherwise, all order processing times, supplier processing times, manufacturing lead times, transit times, shipping dates, and delivery estimates are provided in good faith and are estimates only.

Once accepted by the carrier, delivery timing is primarily controlled by the carrier. If we become aware of a significant delay, we will make reasonable efforts to keep you informed.

We are not responsible for delays resulting from circumstances outside our reasonable control, including supplier interruptions, carrier disruptions, severe weather, labor actions, government actions, customs delays, or other unforeseen events.

Shipping Limitations

Certain products may be subject to shipping restrictions imposed by manufacturers, carriers, export regulations, or destination requirements.

PO Box delivery may not be available for freight, oversized, heavy, or supplier-direct shipments.

Contact Us

You are welcome to contact us at any time if you have questions or would like an update on the status of your order.

Contact Page
Email: service@dopwax.com
Phone: +1 888-436-7929

Dopwax LLC
PO Box 356
Clarkdale, Arizona 86324