Shipping costs and delivery times vary depending on the brand. Many of our products ship directly from the manufacturer. We strive to simplify the shipping process and make it cost effective for you by keeping you informed along the way and by making it easy to track.
All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be calculated and displayed at checkout.
Many of our products ship directly from the manufacturer, therefore delivery time will vary depending on the origin of shipment. Additionally, parts of your complete order may arrive in separate shipments.
We currently do not ship outside of the USA.
When your order has shipped, you will receive an email notification from us which will include tracking numbers you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you have not received your order within the expected delivery time, please contact us as soon as possible so that we can investigate the delay. Send an email to service@dopwax.com. Please include your name, order number and tell us you haven’t received the order.
Due to the bulky nature of our product line, most items cannot be shipped to a P.O. Box. Please specify a physical address as the shipping address for your order.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, we will refund the full order amount minus the shipping costs for the return. See our return policy here.
In the event that your order arrives damaged in any way, please email us as soon as possible at service@dopwax.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at service@dopwax.com.
Returns don't need to be difficult. If you need to return an item we can walk you through the process. Contact our friendly customer service line and we will be happy to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at service@dopwax.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at service@dopwax.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.